Privacy Policy

Effective Date: 2026-03-25

Smash It Studios Pty Ltd (ABN: 30 675 885 079) (“Smash It Studios,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://smashit.studio, use our mobile or desktop applications, or engage with our live production services.

By using our website, applications, or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Payment Information: Credit card details, billing address (processed securely through third-party payment providers)
• Communications: Information you provide when contacting us for support, inquiries, or feedback
• Event Information: Details about live events, streaming requirements, or production services you request

1.2 Information Collected Automatically

When you use our website or applications, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-stream data, search queries
• Location Data: General location based on IP address or precise location if you grant permission
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze website traffic

1.3 Information from Live Production Services

When you use our live production or livestreaming services, we may collect:

• Video Content and Metadata: Information related to content you create, stream, or broadcast, including video files, metadata (date, time, location), and technical parameters
• Streaming Data: Platform destinations (e.g., YouTube, Facebook, Twitch), stream quality metrics, viewer analytics
• Equipment and Configuration Data: Camera settings, audio inputs, technical configurations used during production

Please note: Smash It Studios does not record, store, or access the content of your live video or audio streams unless explicitly required for service delivery and with your consent. Content streamed through our services is transmitted directly to your chosen platform and is not accessible by us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our live production services, website, and applications
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To respond to inquiries, send service-related notifications, and provide updates about our services
• Improvement and Development: To analyze usage patterns, improve our services, develop new features, and enhance user experience
• Marketing: To send promotional materials, special offers, and newsletters (you can opt out at any time)
• Legal and Security: To comply with legal obligations, prevent fraud, enforce our Terms of Service, and protect the rights and safety of our users and third parties

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party companies and individuals to perform functions on our behalf, including:

• Payment processing (e.g., Stripe, PayPal)
• Cloud hosting and data storage
• Email delivery and marketing services
• Analytics and performance monitoring

These service providers have access to your personal information only to perform their functions and are obligated to maintain confidentiality.

3.2 Streaming Platform Integrations

When you use our services to livestream to third-party platforms (e.g., YouTube, Facebook, Twitch), we transmit your stream to those platforms. Your use of those platforms is governed by their respective privacy policies.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent fraud or illegal activity
• Protect the safety of our users or the public

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change via email or prominent notice on our website.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver personalized content and advertising

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit www.aboutcookies.org.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers with encryption (SSL/TLS)
• Access controls and authentication
• Regular security audits and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account password and for any activities under your account.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

Under Australian law, financial records must be retained for 7 years. Non-essential information is typically deleted within 3 months unless legally required to be retained.

If you wish to request deletion of your personal information, please contact us at hello@smashit.studio.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to the processing of your personal information for certain purposes
• Data Portability: Request transfer of your personal information to another service provider
• Withdraw Consent: Withdraw consent for processing where we rely on consent as the legal basis

Australian Privacy Act

Under the Australian Privacy Principles (APPs), you have the right to access and correct your personal information. If you believe we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@smashit.studio. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links and Services

Our website and applications may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 16, please contact us at hello@smashit.studio.

10. International Data Transfers

Smash It Studios is based in Australia. If you are accessing our services from outside Australia, your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to Australia and other countries, which may have different data protection laws than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Post the updated Privacy Policy on our website with a new “Effective Date”
• Notify you via email (if you have provided an email address) or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Smash It Studios Pty Ltd
Email: hello@smashit.studio
Website: https://smashit.studio

Smash It Studios Pty Ltd is an Australian company committed to transparency and compliance with the Australian Privacy Principles (APPs) and applicable international data protection regulations.